Highline Post Acute Reviews

See what our patients and their families have to say

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It can be overwhelming to try and find a skilled nursing facility that is the right fit for you or your loved one. You don’t just have to take our word for the excellence at Highline Post Acute. Read our extensive library of customer testimonials and discover why so many of our patients and their families rate us 5 stars. Learn more about what makes Highline Post Acute a great place for health and healing. And if you have been a resident, an employee, or a loved one, please consider leaving us a review!

All Reviews

3.8

101 reviews

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Profile photo of Kim Washington Chanthavong
Kim Washington Chanthavong on Google
9 days ago

This is a great place, my dad used to be here and they took great care of him Thanks

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Suni Boccadoro on Birdeye
42 days ago

I’ve had an outstanding experience working at Highline Post-Acute. What truly sets this facility apart is the strong sense of collaboration across the entire team. The staff here consistently support one another, creating an environment where communication is open, respectful, and focused on providing the best possible care. The partnership between nursing and rehabilitation services is especially impressive. There is a seamless level of coordination that ensures residents receive comprehensive, individualized care plans. Everyone works together toward shared goals, which makes a real difference in patient outcomes and overall satisfaction. Resident engagement is also a major strength. The team goes above and beyond to create meaningful interactions and activities, helping residents feel valued, connected, and motivated throughout their stay. It’s clear that the staff genuinely care about each individual’s well-being. Perhaps most importantly, Highline Post-Acute has a warm and inviting atmosphere. From the moment you walk in, you can feel the positive energy—both staff and residents contribute to a welcoming culture that makes it a great place to work and to receive care. I’m proud to be part of such a dedicated and compassionate team.

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Alice Breitler on Google
54 days ago

My mother currently lives at Highline Post Acute, and I truly appreciate the kindness and patience the staff shows her every day. They always go above and beyond to make sure her needs are met, even during difficult situations. The team treats her with respect, compassion, and genuine care, which gives our family a lot of peace of mind. Communication has been great, and the staff is always willing to listen and help however they can. I’m very thankful for the dedication and support they continue to provide to my mother.

Business response 53 days ago

Thank you for the positive review! We appreciate the support.
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Neil Haller on Google
55 days ago

My family member has been well cared for at this nursing home. The staff is kind, attentive and respectful. The facility is clean and comfortable. There’s always room for small improvements, but overall we’re grateful for the quality of care they provide.

Business response 53 days ago

Hi, Neil. Your feedback is highly appreciated. Thank you so much for the review!
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Griselda Alvarado on Birdeye
2 months ago

They neglect residents here cna’s the director isn’t doing anything about an ongoing issue with my father

Business response 56 days ago

We are very sorry to hear about your concerns regarding your father’s care. Allegations of neglect are taken extremely seriously, and we understand how upsetting this situation must be for you and your family. Our goal is always to provide compassionate, respectful, and attentive care to every resident. We are concerned by your comments regarding both staff response and leadership follow-through. Please know that we are committed to investigating all concerns thoroughly and addressing any issues that may impact the quality of care our residents receive. Because protecting resident privacy is important, we encourage you to contact our administration office directly at 3033813162 so we can discuss your concerns in detail, review your father’s care, and work toward an appropriate resolution. We appreciate feedback from residents and families, as it helps us improve the care and services we provide.
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Ariana Lisandra Alvarado Juarez on Google
2 months ago

This is not even a 1 STAR. This is a no star! Why does this place exist. Do not place your loved ones in this place. They have neglected my father who lives here and it has not been the best. This place is horrible! They will neglect your loved ones. This place has left my dad with long extremely long nails and long beard and hair. They will not change their briefs for hours or days. I have went to visit my dad so many times and everytime he has a dirty brief. How is is possible for a brief to be nearly black? Neglect? Not checking on them or changing them in your shift. The staff is horrible. Based off the care from my dad.the staff isn’t doing their job,the right proper people are not being called to go down there to do a nail trim,a haircut. I go in there myself and shower my father because he’s always dirty. If a loved one refuses you keep Trying or you have someone else try. Nope. They leave them just as they are. I have worked in different rehabs,AL,Memory care, Front desk for about 4 years and this is disappointing seeing the neglect my father has received.

Business response 56 days ago

We are deeply concerned by your comments and sincerely apologize for the experience you and your father have had. The care, dignity, and well-being of our residents are our highest priorities, and it is very troubling to hear that you feel we have fallen short in these areas. We take allegations of neglect extremely seriously. Concerns regarding personal hygiene, grooming, incontinent care, and responsiveness from staff are not acceptable and do not reflect the standards we strive to uphold. We understand how upsetting it must be to witness your loved one in this condition, especially given your own experience in healthcare. Please know that we would like the opportunity to investigate these concerns immediately and address them appropriately with our clinical and leadership teams. Because resident privacy is important, we encourage you to contact our administration office directly at 303-381-3162 so we can speak with you personally, review your father’s care plan, and work toward a resolution. We value feedback from families, as it helps us identify areas where improvement is needed. Thank you for bringing these concerns to our attention.
Profile photo of Ariana Lisandra Alvarado Juarez
Ariana Lisandra Alvarado Juarez on Birdeye
2 months ago

This is not even a 1 STAR. This is a no star! Why does this place exist. Do not place your loved ones in this place. They have neglected my father who lives here and it has not been the best. This place is horrible! They will neglect your loved ones. This place has left my dad with long extremely long nails and long beard and hair. They will not change their briefs for hours or days. I have went to visit my dad so many times and everytime he has a dirty brief. How is is possible for a brief to be nearly black? Neglect? Not checking on them or changing them in your shift. The staff is horrible. Based off the care from my dad.the staff isn’t doing their job,the right proper people are not being called to go down there to do a nail trim,a haircut. I go in there myself and shower my father because he’s always dirty. If a loved one refuses you keep Trying or you have someone else try. Nope. They leave them just as they are.If they had a photo to submit below I would upload the photos of the neglect my father has had. I am and always be disappointed in this place.the place itself reeks like Urine. The staff doesn’t do their job at ALL.

Business response 56 days ago

We are deeply concerned by your comments and sincerely apologize for the experience you and your father have had. The care, dignity, and well-being of our residents are our highest priorities, and it is very troubling to hear that you feel we have fallen short in these areas. We take allegations of neglect extremely seriously. Concerns regarding personal hygiene, grooming, incontinent care, and responsiveness from staff are not acceptable and do not reflect the standards we strive to uphold. We understand how upsetting it must be to witness your loved one in this condition, especially given your own experience in healthcare. Please know that we would like the opportunity to investigate these concerns immediately and address them appropriately with our clinical and leadership teams. Because resident privacy is important, we encourage you to contact our administration office directly at 303-381-3162 so we can speak with you personally, review your father’s care plan, and work toward a resolution. We value feedback from families, as it helps us identify areas where improvement is needed. Thank you for bringing these concerns to our attention.
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Barbara V on Google
2 months ago

I have been a resident at Highline Post-Acute for the past five months, and I truly believe this is a wonderful place for recovery. My son said it best when he told me, “Mom, of all the places I’ve visited you at, this is by far the nicest.” From the moment I arrived, I was impressed by how clean, organized, and welcoming everything felt. The food was good, and I honestly cannot think of anything negative to say about any department. From nursing to housekeeping and everyone in between, the staff worked together to make my stay comfortable and successful. Their teamwork helped me get ready to return home. I would especially like to recognize the housekeeping department, which is often overlooked. Their kindness and support meant a lot to me and made a lasting impression. I am very thankful for the care I received here and hope to come back someday.

Business response 55 days ago

Thank you for your kind words and for allowing Highline Post-Acute to be part of your recovery journey. We are grateful for your recognition of our entire team, especially our housekeeping staff, and we wish you continued health and happiness as you transition back home.
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Georgia Daniel on Google
3 months ago

As a hospice nurse who partners with many skilled nursing facilities, I can confidently say that Highline Post Acute truly stands out. What makes this building exceptional starts with its leadership. Zac, the Executive Director, brings a strong nursing background that clearly influences the culture of care. You can feel the difference—there is a high standard of clinical excellence, but just as importantly, a deep sense of support for the staff. When teams feel supported, patients and families feel it too, and that’s exactly what you experience here. The environment itself is warm, bright, and inviting, with large windows that bring in beautiful natural light—something that makes a meaningful difference in a resident’s day-to-day well-being. The facility serves a wonderfully diverse population and shows genuine respect and inclusivity in how care is delivered. I’m especially impressed by the level of support and recognition for veterans. It’s evident that honoring those who have served is not just a checkbox here—it’s part of the heart of the community. From the moment you walk in, the front desk team sets the tone. Mama D is so caring! You’re greeted with kindness, professionalism, and a sense that you truly matter. That first impression carries throughout the building, where staff are attentive, compassionate, and consistently go the extra mile. For families navigating the incredibly emotional decision of placing a loved one in a skilled nursing facility, I know how overwhelming it can feel. Highline Post Acute is one of those rare places where you can feel a sense of relief—knowing your loved one will be cared for with dignity, compassion, and clinical excellence. I would confidently recommend this facility to my own patients, friends, and family

Business response 55 days ago

Thank you for your thoughtful and heartfelt words; it is an honor to receive such meaningful recognition from a hospice professional, and we are deeply grateful for your trust, partnership, and acknowledgment of our team’s commitment to compassionate, dignified, and clinically excellent care.
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Sandra Brown on Google
8 months ago

Street parking. Multi capable accessible. We visit a family member that is here. Most residents seem cared for. The last time we visited, AFTER signing in, we were asked to put on a mask because COVID was in 1 of the halls. Fortunately not down the hall we were going. It would have been nice to have a sign on the front door giving visitors the option to not even enter knowing there is active COVID in the facility. Gratefully, there’s hand sanitizer dispensers located in many locations.

Business response 8 months ago

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
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Karlie Pond on Google
8 months ago

“It’s a better place than the last place I was living at!”

Business response 8 months ago

Thank you for your kind feedback!
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Russell Shockley on Google
10 months ago

THIS PLACE IS ABSOLUTELY HORRENDOUS. None of the photos on the website are true. It does not look like this. The services for its patients are horribly lacking. It’s an absolute nightmare. FOOD,I assume that’s what they determine it to be is deplorable…It’s social services personnel are nearly if not totally incompetent to provide even the simplest of services, ex. Eyeglasses takes two to three exams and over a year to receive. AT ALL COSTS…DO NOT PLACE YOUR LOVED ONE HERE

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Taylor Wolf on Google
1 year ago

I absolutely love Highline Post Acute. They do a phenomenal job taking care of their residents and families. I’m incredibly impressed by the friendliness of the staff and their constant willingness to go above and beyond for every patient who walks through the door. I would highly recommend Highline Post Acute to anyone in need of compassionate, quality care. Tara, the social worker, and Lisa in admissions are both amazing, and Marie the liaison is also wonderful. All the staff are so friendly and always ready to help. Their dedication and compassion truly makes a difference ❤️

Business response 1 year ago

Our organization aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us, Taylor!
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Jonetta Motton on Google
1 year ago

My mother’s room has bugers on the wall and her tv is nasty room filthy it’s disgusting. I hope when these nurses and staff get old they get the same treatment just worse. I hope for the worst for all staff at this facility. Disgusting

Business response 1 year ago

Thank you for leaving feedback. Our administrator has been made aware of this review. Please reach out to us at (303) 759-4221 so we may identify ways to improve your experience.
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Steve Baird on Google
1 year ago

Very good staff from custodians to administration. I’ve been well taken care of.

Business response 1 year ago

Our organization aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!
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Pete Paul on Google
1 year ago

Enjoy staff nursing Rehab that has really saved my life. While I’m here there are great activities to do. Social services are also a big help. Made life long friends that I can’t thank enough. This place is amazing!!

Business response 1 year ago

Thank you for the positive review! We appreciate the support.
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Eugene Bridges on Google
1 year ago

Clean, efficient, helpful, and kind. Welcoming atmosphere and a friendly community. Not perfect but headed in right direction.

Business response 1 year ago

Thank you for the positive review, Eugene! We appreciate the support!
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Silver Linings Hospice Care on Google
2 years ago

Recently I have had the opportunity to work with Highline Post-acute and their fantastic staff. I am very grateful how quick to respond, and professional Marie was. I will absolutely be using Highline Post-acute in the future, And recommend it to anyone looking for a respite stay, as well as skilled nursing. Thank you again Highline Post-acute for all you do.

Business response 2 years ago

Thank you for your kind feedback! We appreciate your partnership.
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That guy Who loves pandas on Google
2 years ago

This not the place to send your love one as they constantly give you the wrong meals, don’t answer call buttons, leave you hooked up to machines for hours on end , don’t give you the right medications, I had been here for an infection I have found things like overnight staff not changing the antibiotics I was on correctly so that they leaked all over me instead of going into my blood stream like they are suppose too, that could of have given someone a worst infection. This review is being written because this writer spoke up constantly however was ignored and that’s scary. There are other places that will take care of your loved ones. I noticed that after I left this review they had staff write positive reviews of this place I failed to mention in one instance on my scheduled shower day they had forgotten to clean off poop from the shower chair they use nor did staff use disinfectant to clean it off, don’t be fooled by the positive reviews, yes morning staff there is attentive and great at what they do, the PTs are ok but once it hits 3 pm your loved ones are screwed, I lived it for 2 months…

Business response 2 years ago

We appreciate your honest feedback, as we are always looking for ways to improve. Thanks for bringing this matter to our attention, I have shared this with our management team. We would like to get more details about this; please reach out to our administrator at your earliest convenience at (303) 759-4221.
Profile photo of Kim
2 years ago

I can’t tell you how happy I am that my husband is there. I talked to Nolan, the Director of Therapy, about his wheelchair appointment and what things they want to cover at this appointment, as well as, RTD and his day program. John mentioned to our son last weekend about several CNA’s coming up to him and asking if he needed anything. And the food and alternate food choices are excellent. All of the people I’ve met and talked to are very positive and helpful. He’s receiving the best care and attention that he’s received in a long time. Please pass my regards on to all the staff. My son and I couldn’t be more pleased.

Business response 2 years ago

Our organization aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!

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